Handling Difficult Customers for Local Government

Commercial Motor Vehicle Safety
Motor Vehicle Incident Investigation
Transit Operations: Supervisor Training

Active Shooter Preparation and Response for Schools
Bomb Threats in Schools
Bullying in Schools
Bus Operations: Operator Training
Bus Safety: Distracted Driving
Coaching with Character
Designing & Maintaining Safe Playgrounds
Effective Communication Techniques for Teachers
Food Service General Safety in Schools
Mandatory Reporting in Schools
Physical Restraint in Schools
Preventing & Addressing Bullying in Schools
School Resource Officers
The Constitutional Rights of Students
Working with Students with Special Needs
Youth Sports Injuries

Disciplinary Action & Procedures for Local Government
Ethical Behavior for Elected Officials
Ethical Behavior for Local Government
Investigating Incidents for Local Government

Cemetary Maintenance
Chainsaw Safety
Commercial Lawn Mower Safety
Dump Truck Safety
Excavation
Forklift Safety
Lawn Care Equipment Safety
Power Tool Safety
Trench Safety
Trenching & Excavation Safety

Dealing with Stress
Diabetic Emergencies
Eating Right for Health & Fitness
High Blood Pressure - Reducing Your Risks
Interacting with the Mentally Ill as a First Responder
Opioid Crisis: Protecting Our First Responders
Sleep & Your Health
Smoking Cessation
Stress & Your Health
Tourette Syndrome & Other Neurological Disorders
Understanding Anxiety Disorders, OCD, & PTSD
Understanding Autism Spectrum Disorder
Understanding Behavior, Burnout & Depression
Understanding Carpel Tunnel Syndrome
Understanding Depression & Bipolar Disorder
Understanding Eating Disorders
Understanding Nutritional Information & Labels
Understanding Prediabetes
Walking Your Way to Fitness
Yoga for First Responders

Business Writing Basics
Conflict Dispute & Resolution
Employee Recognition
Employee Retention
Generational Differences
Goal Setting Skills
Interviewing Skills for Managers: Conducting an Interview
Managing Risk in an Aging Workforce
Meeting Management
Parliamentary Procedures
Performance Management
Providing Effective Onboarding
Retaining Talent
Running an Effective Board Meeting
Science of Employee Engagement
Shaping an Ethical Workplace
Successful Customer Interactions
The Aging Workforce: Leveraging the Talents of Mature Employees
Time Management Skills
Writing an Effective Email

Basic Telephone Skills
Career Professionalism
Developing Effective Communication Skills
Developing Leadership
Effective Presentation Basics
Emotional Intelligence for Leaders
Enhancing Work Relationships
Finance 101 for Non-Financial Managers
Leadership v. Management
Press Conference & Briefing Basics
Supervisor Skills 101
Supervisor Skills 102
Transition from Peer to Supervisor
Workplace Stress Resiliency
Report Writing
Report Writing 1
Report Writing 2

Absorbents & Spills
Advanced Defensive Driving Techniques
Airborne & Bloodborne Pathogens
Back Injuries
Basic First Aid
Bloodborne Pathogens for Public Entities
Business Continuity
Computer Security Basics
Confined Spaces 101
Confined Spaces 102
Crisis Management
Dealing with Cold Stress
Dealing with Heat Stress
Defensive Driving Basics
Driving While Distracted
Electrical & Fire Safety
Emergency Preparation & Egress
Equipment Safety
FEMA Benefit - Cost Analysis Fundamentals
FEMA Emergency Support Function #6: Mass Care, Emergency Assistance, Housing, & Human Services
FEMA Fundamentals of Emergency Management
FEMA Fundamentals of Risk Management
FEMA Integrated Public Alert & Warning System (IPAWS) for Alerting Authorities
FEMA Introduction to Homeland Security Planning
FEMA Social Media in Emergency Management
FEMA Surveillance Awareness: What You Can Do
FEMA The Role of Voluntary Organizations in Emergency Management
FEMA Wildfire Mitigation Basics
Fall Protection
Global SDS & the Hazardous Communication Standards
HIPAA: Protected Health Information For Public Entities
Hazmat First Responder Awareness (FRA) Level I
Highway Incident Safety Guidelines for Emergency Responders
Ladder Safety
Lockout/Tagout
Lockout/Tagout 101
Lockout/Tagout 102
Mass Casualty, Natural Disaster Standards
Means of Egress
Personal Protective Equipment
Preventing Accidents in the Workplace
Preventing Slips, Trips, & Falls
Public Employee Safety in the Community
Respirators & Air Quality
Safeguarding Your Community from Terrorism
The Risks of Social Media in the Workplace
Using Oleoresin Capsicum

Bloodborne Pathogens for First Responders
Work Environment Flexibility

ADA Compliance in Business
Acoso Sexual en el Lugar de Empleo
Acoso Sexual para Gerentes
Anti-Harassment in the Workplace
Dealing With Angry Employees
Dealing with the Media
Discipline and Termination
Diversity in the Workplace
Drug & Alcohol Awareness
FMLA Training for Supervisors
Family & Medical Leave Act (FMLA)
Form I-9 & Employment Eligibility Verification
HR Recruitment & Selection Process
Handling Angry Employees
Personal Injury in the Workplace
Personnel Record Retention (Federal Standards)
Racial Profiling for Missouri
Recognizing Child Abuse
Recognizing Domestic Violence
Recruiting Excellent Employees
Sexual Harassment Awareness AB 1825
Sexual Harassment for Managers
Sexual Harassment in the Workplace
The LGBTQ Community
Violence in the Workplace
Workers' Compensation: Sprain & Strain Injury Prevention
Workplace Bullying

Cyber-Security Threats to Public Entities

Pandemic Planning - The Planning Organization
Pandemic Planning – Elements of the Plan
Protecting Transportation Systems

Public Pools & Public Health

Guide to Temporary Traffic Control in Work Zones
Ice Control for Managers & Decision Makers
Incident Command System for Transportation Professionals
Nighttime Work Zone Lighting
Roadway Maintenance
Safe & Effective Work Zone Inspections
Snow & Ice Management
Traffic Incident Management
Understanding the MUTCD
Work Zone Exposure Control Measures
Work Zone Safety for Local Governments
Work Zone Traffic Control 101
Work Zone Traffic Control 102

Decentralized Wastewater Systems
Drinking Water Distribution System Management
Drinking Water Standards
Sewer System Overview
Storage Tank Management
Stormwater Runoff Responsibilities 101
Stormwater Runoff Responsibilities 201
Wastewater Utility Operation & Maintenance
Water Agency Security
Water Distribution Management
Water Quality Standards
Watershed Overview